đĻ Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5-7 business days. Express shipping (2-3 business days) and overnight shipping are also available at checkout. Orders are processed within 24 hours.
Do you offer free shipping?
Yes! We offer free standard shipping on orders over $100. For orders under $100, standard shipping is $9.99. Express and overnight options are available for an additional fee.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping costs and delivery times vary by location. You can check shipping options at checkout by entering your address.
Can I track my order?
Absolutely! You'll receive a tracking number via email once your order ships. You can use this number to track your package on the carrier's website.
âŠī¸ Returns & Exchanges
What is your return policy?
We offer a 30-day return policy on all products. Items must be unused and in original packaging. Once we receive your return, refunds are processed within 5-7 business days.
How do I initiate a return?
Contact our customer service team at hello@anas-cosmetics.com with your order number. We'll provide you with a prepaid return label and instructions. Once we receive and inspect your return, we'll process your refund.
Can I exchange a product?
Yes! You can exchange products for a different size, color, or product within 30 days of purchase. Contact us with your order details and we'll help you arrange the exchange.
What if my product arrives damaged?
We take damage very seriously. If your product arrives damaged, contact us immediately with photos. We'll send a replacement right away or issue a full refund, no questions asked.
đ Products & Quality
Are your products authentic?
Yes, 100% authentic. We work directly with brands and authorized distributors. All products come with original packaging and are guaranteed authentic.
Are your products cruelty-free?
We're committed to ethical beauty. Many of our products are cruelty-free and vegan. Check individual product pages for specific certifications and information about each brand's practices.
How do you select products?
Our team of beauty experts carefully tests and evaluates each product before adding it to our collection. We consider quality, effectiveness, ingredients, brand values, and customer reviews.
Do you have hypoallergenic products?
Yes, we carry many hypoallergenic and sensitive skin-friendly products. Use our filters to search for products suitable for sensitive skin, or contact our specialists for personalized recommendations.
đ¤ Accounts & Orders
Do I need to create an account to shop?
No, you can shop as a guest. However, creating an account allows you to save your preferences, track orders, and earn loyalty points.
How do I reset my password?
Click "Forgot Password" on the login page. Enter your email address and we'll send you a link to reset your password. The link expires after 24 hours.
Can I modify my order after placing it?
If your order hasn't shipped yet, we may be able to modify it. Contact us immediately at hello@anas-cosmetics.com with your order number and the changes you'd like to make.
How do I cancel my order?
Contact our customer service team as soon as possible. If your order hasn't shipped, we can cancel it and issue a full refund. If it has already shipped, you can refuse delivery or initiate a return.
đŗ Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted.
Is my payment information secure?
Yes, absolutely. We use SSL encryption and PCI compliance to protect your payment information. We never store full credit card details on our servers.
Do you offer installment payments?
Yes, we partner with Klarna and Afterpay to offer flexible payment options. You can split your purchase into installments at checkout.
đ Loyalty & Promotions
How does the loyalty program work?
Earn 1 point for every dollar spent. Accumulate points to unlock rewards like discounts, free products, and exclusive access to new items. Join for free when you create an account.
How do I use a discount code?
Enter your discount code in the "Promo Code" field at checkout. The discount will be applied to your order total. Codes are typically valid for 30 days from issue date.
Do you offer student discounts?
Yes! Students get 15% off with a valid student ID. Verify your student status through our partner verification service to receive your discount code.
đ Contact & Support
How can I contact customer support?
You can reach us via email at hello@anas-cosmetics.com, phone at +1 (415) 283-5219, or through our contact form on the website. We respond within 24 hours.
What are your business hours?
We're available Monday-Friday, 9 AM - 6 PM PST. We respond to emails within 24 hours, even outside business hours. Holiday hours may vary.
Do you offer product recommendations?
Absolutely! Our beauty experts are happy to help. Contact us with details about your skin type, concerns, and preferences, and we'll provide personalized recommendations.